Last updated: 13 February 2026
By accessing or using Looped™ ("the Service"), you agree to be bound by these Terms of Service ("Terms"). If you disagree with any part of these Terms, you may not access the Service.
These Terms constitute a legally binding agreement between you and Looped Automotive Ltd (trading as Looped™), governed by the laws of England and Wales.
Looped™ is an email marketing platform designed for the motor trade industry. The Service enables users to:
To use the Service, you must:
You agree to use the Service only for lawful purposes and in accordance with these Terms. You agree NOT to:
You are solely responsible for ensuring your email marketing activities comply with all applicable laws, including:
You must obtain proper consent from recipients before sending marketing emails and provide clear opt-out mechanisms. We reserve the right to suspend or terminate accounts that violate these requirements.
Access to certain features of the Service requires payment of subscription fees. Fees are charged in advance on a monthly or annual basis, as selected by you.
We reserve the right to modify subscription fees. We will provide at least 30 days' notice of any price increases. Continued use of the Service after the effective date of the price change constitutes acceptance.
Subscription fees are non-refundable except as required by UK consumer protection law. If you cancel your subscription, you will continue to have access until the end of your current billing period.
Subscriptions automatically renew unless cancelled before the renewal date. You may cancel your subscription at any time through your account settings.
The Service, including all software, designs, text, graphics, and other content, is owned by Looped Automotive Ltd and protected by UK and international copyright, trademark, and other intellectual property laws.
You retain ownership of all content you upload or create through the Service. By using the Service, you grant us a non-exclusive, worldwide, royalty-free licence to use, store, and process your content solely for the purpose of providing the Service.
We strive to maintain high availability of the Service but do not guarantee uninterrupted or error-free operation. The Service may be temporarily unavailable due to:
We will use reasonable efforts to notify you of planned maintenance and minimise service disruptions.
To the maximum extent permitted by UK law:
Nothing in these Terms excludes or limits our liability for death or personal injury caused by negligence, fraud, or any other liability that cannot be excluded by law.
You agree to indemnify and hold harmless Looped Automotive Ltd, its officers, directors, employees, and agents from any claims, damages, losses, liabilities, and expenses (including legal fees) arising from:
You may terminate your account at any time by contacting us or using the account deletion feature in your settings.
We may suspend or terminate your account immediately if you:
Upon termination, your right to use the Service ceases immediately. We may delete your account and data after a reasonable retention period, subject to our legal obligations. You are responsible for exporting your data before termination.
Looped Automotive Ltd operates in two distinct data protection roles:
The Privacy Policy and Data Processing Terms are separate documents addressing different legal relationships. By using the Service, you acknowledge that you have read and understood both.
The following terms apply when you (the Controller) use our Service to process personal data on your behalf. Looped Automotive Ltd (the Processor) agrees to process such data in accordance with these terms, which satisfy the requirements of Article 28 of the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.
The Processor shall process personal data only on documented instructions from the Controller, including with regard to international transfers, unless required to do so by UK law. Where UK law requires processing, the Processor shall inform the Controller of that legal requirement before processing, unless that law prohibits such information on important grounds of public interest.
The Processor shall ensure that persons authorised to process the personal data have committed themselves to confidentiality or are under an appropriate statutory obligation of confidentiality. This applies to all employees, contractors, and any temporary workers who have access to the personal data.
The Processor shall implement appropriate technical and organisational measures to ensure a level of security appropriate to the risk, including: encryption of data in transit and at rest; the ability to ensure the ongoing confidentiality, integrity, availability and resilience of processing systems; the ability to restore access to personal data in the event of an incident; and processes for regularly testing and assessing the effectiveness of the measures.
The Processor shall not engage another processor (sub-processor) without the Controller's prior specific or general written authorisation. Under general authorisation, the Processor shall inform the Controller of any intended changes concerning the addition or replacement of sub-processors, thereby giving the Controller the opportunity to object to such changes.
The Processor shall impose on any sub-processor the same data protection obligations as set out in these terms. Where a sub-processor fails to fulfil its data protection obligations, the Processor shall remain fully liable to the Controller for the performance of that sub-processor's obligations.
Current sub-processors include: cloud hosting and infrastructure providers; database hosting; payment processors; and email delivery services. A list of sub-processors is available on request. We will notify you of any new sub-processors via email or through the Service; continued use of the Service after such notice constitutes acceptance.
Taking into account the nature of the processing, the Processor shall assist the Controller by appropriate technical and organisational measures, insofar as this is possible, for the fulfilment of the Controller's obligation to respond to requests for exercising the data subject's rights laid down in Chapter III of the UK GDPR (including access, rectification, erasure, restriction, portability, and objection).
Taking into account the nature of the processing and the information available, the Processor shall assist the Controller in ensuring compliance with obligations relating to: security of processing (Article 32); notification of personal data breaches to the ICO (Article 33); notification of breaches to data subjects (Article 34); data protection impact assessments (Article 35); and consultation with the ICO where a DPIA indicates high risk (Article 36).
At the end of the provision of services relating to processing, and at the Controller's choice, the Processor shall delete or return all personal data to the Controller and delete existing copies unless UK law requires storage of the personal data. Deletion shall be carried out in a secure manner in accordance with Article 32 security requirements. Data in backups may be retained until the next deletion cycle provided it is put beyond use and appropriate safeguards are in place.
The Processor shall make available to the Controller all information necessary to demonstrate compliance with the obligations laid down in Article 28 UK GDPR, and shall allow for and contribute to audits, including inspections, conducted by the Controller or another auditor mandated by the Controller. The Processor shall immediately inform the Controller if, in its opinion, an instruction infringes the UK GDPR or other UK data protection law.
These Terms are governed by and construed in accordance with the laws of England and Wales.
Any disputes arising from these Terms or the Service shall be subject to the exclusive jurisdiction of the courts of England and Wales.
Before initiating legal proceedings, parties agree to attempt to resolve disputes through good faith negotiation. If unresolved, disputes may be referred to mediation or arbitration as agreed by both parties.
We reserve the right to modify these Terms at any time. Material changes will be notified via email or prominent notice on the Service. Your continued use of the Service after such changes constitutes acceptance of the modified Terms. If you do not agree to the changes, you must stop using the Service.
If any provision of these Terms is found to be unenforceable or invalid, that provision shall be limited or eliminated to the minimum extent necessary, and the remaining provisions shall remain in full force and effect.
These Terms, together with the Data Processing Terms (Section 14), our Privacy Policy, and our Cookie Policy, constitute the entire agreement between you and Looped Automotive Ltd regarding the Service and supersede all prior agreements and understandings.
If you have questions about these Terms, please contact us:
Looped Automotive Ltd
Email: support@loopedauto.com
Address: Looped Automotive Ltd, Llandudno Junction, United Kingdom